Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!



Rose Garza
Yesterday
sunny was very prompt & super helpful
LINDA MOWRY
Yesterday
Fast and efficient
Derek Carswell
Yesterday
Top assistance from Karla
Sherry
2 days ago
Great experience with agent!
Tom
3 days ago
Karla was very helpful
ron
5 days ago
agent very quick and knowledgeable
Linda Matlock
6 days ago
Questions were answered very quickly, and I found out everything I asked and more.
michelle
7 days ago
agent was helpful in answering the questions i needed
Teresa Dennis
9 days ago
Eduardo answered all of my questions and located my lost shopping cart within minutes.
Viv
10 days ago
They were knowledgeable and super friendly.
Corey
11 days ago
He answered all my questions quickly
Jill
13 days ago
it isn't her fault she didn't know if they all accept credit cards or not
Jennifer St clair
13 days ago
Put my mind to ease
Linda Nichols
14 days ago
Your company is so easy to do business with.
Jim
14 days ago
The agent was very knowlegeable.and hellpful.
Artie
15 days ago
Quick and easy!
Judy
16 days ago
Eduardo was very helpful and patient with me
Michael Hance
17 days ago
Great customer support!!!
Shayna
19 days ago
2 Questions were resolved quickly with no issues, thanks for the easy process- looking forward to our January excursion!
Rebecca Fletcher
20 days ago
Thank you.
Jan Lambert
22 days ago
The chat support was very easy and quick to answer my question.
Vanessa
23 days ago
Eduardo was very knowledgeable and helpful.
trina
24 days ago
really patient, courteous and explained in details all my questions
Kellee
27 days ago
Quick response and helpful information to help make decisions.
Chris Bailey
28 days ago
Very helpful in answering my concerns
kathy kivi
30 days ago
Had a contact error and was fixed immediately
Percy Lewis
30 days ago
quick response and straightforward
Lynne
31 days ago
Good information and answered all my questions.
Joseph Motyleski
31 days ago
Well when I first started it said my ship was going from seattle but the rep gave me all the excursion links
did a great job
Sean marshall
32 days ago
Quick and accurate
Biljana
32 days ago
Kind and quick
Tina
34 days ago
Really gave no info. Asked if I checked out the website
jon
34 days ago
Karla was excellent, and what she didn't know she is finding out and sending me the information.
denise Fitzgerald
35 days ago
Sunny was helpful and answered all my questions.
Danielle
36 days ago
so easy, finished all my questions before NCL even answered the phone!
Gay
36 days ago
He gave me the time zones differences, which I had forgotten about
Lily
37 days ago
quick and easy
Sheri
38 days ago
Eduardo was very pleasant and quickly obtained the information we needed.
maria
40 days ago
every question and doubt we had was met to standards. great team.
Dina
41 days ago
Took a few minutes for an answer, but Eduardo was able to answer my questions completely.
Jamie
41 days ago
Eduardo helped me find the exact excursion I was looking for! Thanks!
Kelcey
42 days ago
Karla was very helpful and answered all my questions quickly. I was able to go ahead and book my excursions after speaking with her.
Kimberly
42 days ago
Karla is very professional and knowledgeable of the policies.
Suzanne
43 days ago
Got a response and answered question quickly.
Sue
44 days ago
Karla is always fantastically helpful!!!!
Denise Kirby
45 days ago
Eduardo was very helpful and went out his way to help us
Jennifer Search
45 days ago
all my questions were answered quickly
Deborah
45 days ago
this live chat was very helpful.
Beth
46 days ago
Sunny was super helpful. I totally appreciated her assistance.
Maryland Smith
49 days ago
quick reply
Andrew Baird
49 days ago
Quick and helpfull
Renard Nobles
Yesterday
My tour was already full, but the agent let me know and assisted me with the refund.
Louise
Yesterday
Very quick response with live chat and answered all my questions and explained everything very well
Juan
Yesterday
very helpful
Jerry
2 days ago
all questions answered
Heather
3 days ago
Just needed confirmation on something and Sunny was quick to respond and clarify for me. Great job!
Melissa
6 days ago
Karla was very helpful
Tammy
7 days ago
Milo is very informative.
Kay Woods
9 days ago
Found out everything I wanted to know and quickly
Sarah Bryson
10 days ago
I received excellent customer service from Karla as she assisted me with last minute travel plans related to my group
Rhonda L Cummings
11 days ago
Milo was great! Thank you
jodi rice
13 days ago
I had to cancel and the cancellation process was as easy as the ordering process. Thank you.
Tom
13 days ago
nice and friendly
Jose Flores
14 days ago
Attentive and knowledgeable
RICHARD
14 days ago
OUT STANDING CHAT SERVICE!!
Jennifer St clair
15 days ago
Finally found right web site to book my excursion yall wer patient freindly an personable!! Winner for us!
Maritza
15 days ago
he was honest, very helpful
Lana
17 days ago
Not your fault my ship doesn't have the right time for me to get the excursion I want boo hoo LOL
Gregg
19 days ago
Eduardo gave me exactly the information I needed.
Kirk
19 days ago
Very helpful
Carl
21 days ago
Got fast information
Hope Becker
22 days ago
Very helpful and knowledgeable.
Deborah
24 days ago
Shore excursioneer is a wonder place to book excursions. The staff is the best and there has never been a problem with booking or canceling. Thank you .
Rebecca Fletcher
27 days ago
Always outstanding! Thank you!
Donna Reffitt
27 days ago
great customer service
Rebecca Fletcher
29 days ago
GREAT help... Thanks Milo!
Monica
30 days ago
Agent had good communication and was very helpful
Angela Cody
30 days ago
Karla was so helpful !
PATRICIA CHAPPEL
31 days ago
PROFESSIONAL AND QUICK RESPONSE
Lynne
31 days ago
Milo was prompt and answered all our questions. Thank you.
darlene
32 days ago
I was sad they couldnt accomadate our arrival time.
Michael A Coffey
33 days ago
Karla was awesome!
Kelly Simmons
34 days ago
they called me and immediately fixed the problem
Kristy Cook
35 days ago
Karla was very helpful and quick with her her responses.
Charleena Cousar
36 days ago
Everything was handled quickly and completely as I requested.
Michelle
36 days ago
Accurate information given in a timely manner
Nana
37 days ago
Simple direct answers to my questions. Will further investigate this tour on your site, talk with husband and get back to book.
Supunnee Gotsch
38 days ago
I entered the wrong date on my excursion and it fixed so quickly to the correct date. Thank you so much. Susie
Mary
39 days ago
Got answers I needed
Sue Amundson
40 days ago
Karla was quick and was able to answer all my questions.
Michael
41 days ago
fast to answer questions and answered all my concerns
Dennis
41 days ago
While the answer was not what I was hoping for, it was the information I needed
Susan
42 days ago
The agent answered my questions quickly and politely.
KIMBERLY DIXON
43 days ago
Eduardo was very informative and provided excellent customer service and professionalism.
lauren
44 days ago
My problem was not solved and there was no attempt to solve the problem. I was denied approval for a tour because the operator has the wrong cruise itinerary. I called MSC and confirmed our docking times and sent screen shot photos of our itinerary to confirm our docking times and the operator and shore excursioneer will still not help to get my tour order completed.
Sue Amundson
44 days ago
Sunny, was quick and provide the information I requested.
sherry
45 days ago
everything the support person was outstanding and handled extremely quickly.
Deborah
45 days ago
wonderful system.
steve
45 days ago
Milo was able to cancel my excursions quickly. Cruise cancelled because of hurricane. Next time!
Sanita
47 days ago
Milo was so helpful and knowledge. Thanks Milo!
Tracy
49 days ago
First time using this site. Very impressed with the quick answers, and they were very knowledgeable!
urtney Pfeifee
49 days ago
Quick, easy and answered each question I had!