Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!



Robyn Cyr
3 days ago
The person was prompt in answering my question and preceded t9btake care of the issue
Laura Collins
8 days ago
Sunny was amazing!
Teresa
12 days ago
Milo was very nice and answered all my questions
Joyce Soell
12 days ago
Sunny was great handled things very professional.
RHONDA STANFORD
13 days ago
Milo was understanding and gave me options for a refund or digital wallet. i use your company alot, so i choice digital wallet.
Tammy Sarbacker
13 days ago
Great help.
Kimberly
15 days ago
This has been then easiest booking/cancellation site I have ever used! I have to cancel now due to cruise lines but I will return here in the future! The service has been excellent!
Shauntea Black
16 days ago
Was very helpful an patient
Regina Stewart
20 days ago
Sunny knew exactly what to do when I explained the situation. He was so very helpful.
Darcy
21 days ago
Milo was awesome! He did everything right! I’m just sad about my Mr. Sanchos. I really wanted to go there :(
Lindy
26 days ago
Milo provided excellent service.
Melissa Ingerham
26 days ago
Sunny was super helpful today. I am sure his days can get rather busy, hectic and possibly unpleasant with this pandemic. But, he was super kind & resolved my issue very quickly!
Sandy
28 days ago
Got my questions answered quickly. Very polite.
Pamela Fuentes
29 days ago
60 days for a refund seems a little overboard, but it is what it is.
Paul Brockert
30 days ago
a+
Adam
37 days ago
give him a raise $$
Stephanie
40 days ago
Very polite, caring and helpful. Thx
Rhoni Hamel
41 days ago
you folks are amazing, and Milo is always helpful! I recommend you to all my clients :-)
Ashley Harrel
46 days ago
Milo was super helpful and fast got my reservations switched in a matter of minutes!! Could not have been any easier.
Laura Steele
110 days ago
Simple and fast- THanks Karina!
Daryl W Cooper Sr
111 days ago
She was very helpful
Lisa brandon
112 days ago
Quick and easy!
Shayna Friedman
112 days ago
Easy to deal with to get refund during this crisis
Justin wenich
112 days ago
Milo was great !
Kerry
113 days ago
In this crazy time (Coronavirus) the cancellation of our excursions could not have been easier. No penalties, super efficient on line chat. I would not hesitate to use Shore Excursioneer again and would recommend it to anyone who is planning a cruise!
Savanna Hawkins
113 days ago
Thank you all for being so helpful! Bless you all during this tough time!
Brian Huberty
114 days ago
You have been the best company I have dealt with in cancelling our vacation. I will most definitely use your company and make sure others do as well.
Les Chipman
114 days ago
very quick
Ben
114 days ago
Customer service was a priority from beginning to end. What a pleasure to work with ShoreExcursioneer
andrea stanley
114 days ago
Each time I've had a change, the agent has gone above and beyond to help. Super helpful and amazing to work with. Thanks!
Edgar Perez
115 days ago
Excellent service
Troy Hutchinson
115 days ago
Very Quick, convenient and professional. Great Customer Service and I will be back.
Angela Maas
115 days ago
Very kind and helpful
Louis Pedrini
116 days ago
Milo was a great help
Jessica
116 days ago
Was so easy to cancel. Hate to cancel but with the new health advisory we are unable to cruise. Thank you for understanding and making it easy.
Catie Garrison
116 days ago
Milo was awesome and helped me perfectly and quickly.
Bryan
116 days ago
Agent was very helpful
Ranae
116 days ago
The person I was chatting with was very helpful and answered all of my questions. Thank you!
Ranae
116 days ago
Karla was a great help! Thank you!
Ranae
116 days ago
Karla has done an excellent job!
Nicole
117 days ago
Sunny was awesome!
misti
117 days ago
Thank you, Sunny!
Wade
117 days ago
My cruise was cancelled and they gave me my money back quickly.
julie
117 days ago
didn't expect to have full-service after asking the question \"how do I cancel\" - very pleased it was done for me and done quickly - I just needed to provide my order number - great service
Michael Podebry
118 days ago
A great website, always top notch service
Todd tucker
118 days ago
Easiest cancellation thanks so much
Stacy Martucci
119 days ago
Quick, efficient hassle free friendly response
Terrance Liddile
120 days ago
Service was great and all my questions were answered.
Stephanie Smith
120 days ago
So disappointed but we had to cancel. Very glad you have a great cancellation policy. She was so quick and helpful!
Lakendrel
121 days ago
Very patient and answered all of my questions again!
Nancy
122 days ago
Answer to my question came very quickly and agent explained completely
Karen
7 days ago
So extremely easy to deal with and problems are handled quickly. Even if they are problems you create yourself
Leann Alford
8 days ago
Agent friendly and helpful. They answered all of my questions.
Richard Kelley
12 days ago
Milo was helpful and very quick and friendly. Great service!
Christy
13 days ago
Due to COVID19, our cruise for Sept 2020 was cancelled. I was afraid I would have a difficult time reaching someone at ShoreExcursioneer to change the date of our event or for a refund. I was happy to see that you have chat agents on and how quickly they responded. Milo had my date changed within minutes! It was simple and stress free! Thank you Milo and ShoreExcursioneer!
Daniel Truitt
13 days ago
Rep was fast but thorough and super friendly. Excellent hire
Ginger Hale
14 days ago
Milo is fabulous!!!
Teresa Fillers
15 days ago
They have always been easy to work with , never had any trouble
Theresa Russell
20 days ago
Milo was super helpful and polite.
April Anderson
21 days ago
Great service
Brenda
25 days ago
For all the reasons that were questioned. The agent was also very friendly.
Darrel
26 days ago
He understood what I was asking and knowledgeable about the answers. He took care of the situation quickly.
Lysha
27 days ago
All of my questions were answered quickly and Sunny was very knowledgeable
Lynsi McKinney
28 days ago
Milo was phenomenal at handling my situation and was able to help me within a very short time. I’m looking forward to using Shore Excursioneer again in the future.
Deandra Blackmore
30 days ago
It was an easy process
Shauntea Black
30 days ago
Was very helpful an honest
Darby
39 days ago
The agent was able to fix exactly what I needed. Very helpful and kind!
Adrianne Slagle
40 days ago
I found Sunny professional, courteous and patient. In the end, my issue has not been resolved because the excursion I want is currently unavailable. I do want to say, however, that she was extremely helpful and is definitely an asset to your organization. I I had need to a customer service person, I would steal her in a heartbeat.
David L Pendleton
41 days ago
Sunny knew the information!
Sandra K Jackson
109 days ago
I love Shoreexcursioneer and will always use them for our fun when traveling.
Dayma Dawson
110 days ago
Quick resolution.
Faith
111 days ago
Sunny was awesome
martin
112 days ago
Thank you very much.
Justin wenich
112 days ago
Milo was very helpful and great
Cynthia Scarcelli
113 days ago
In this uncertain time, we are not able to travel. The person helping me was very understanding. I appreciate that so much.
Gary Hebert
113 days ago
They handled the request quickly and efficiently.
malinda
114 days ago
Fast, clear, professional responses. Thank you again
Vicky Morris
114 days ago
We have and will continue to use and refer your services.
Conrad Cruze
114 days ago
Great support. Efficient, professional & courteous.
Lisa
114 days ago
Everything went very smoothly and they were very helpful
Tim Baity
115 days ago
Took care of my issue quickly
Faith
115 days ago
I was answered promptly and the cancellation was taken care of in a satisfactory way. I will definitely be using this site again to book shore excursions! Thank you!
Mikki sellers
115 days ago
Quick and easy to use
Ronda
115 days ago
Lia was very kind, quick to answer my questions and took care of my need is a very short amount of time.
Emily
116 days ago
We appreciate being able to cancel our excursion due to the ship not allowing us to board (coronavirus). We will definitely use this site again!
Martin Alvarez
116 days ago
Milo is AWESOME
Brittney Jacobs
116 days ago
Milo was very helpful and really nice
NIlton
116 days ago
Quick response and easy transaction. That's the way to do it! (Will certainly do business again.)
Lisa Carter
116 days ago
I need to get a refund for excursions due to our cruise being canceled and the agent was wonderful and very easy to take care of.
George Anderson
116 days ago
in this crazy time the agent has been the first person to help us quickly.
Nicole
117 days ago
Sunny was great!
Michelle
117 days ago
Although I was not able to get the shore excursion from Catania, the agent was very helpful and answered my questions quickly.
Irena Bukovac
117 days ago
Everything was great and super easy. Lia was more than helpful. Thanks again.
Paul Millard
117 days ago
Very quick and resolved
Rickey Comer
117 days ago
Quick and helpful!
Johanna
118 days ago
excellent service!
Henk-jan
119 days ago
Friendly, fast, and to the point assistance.
yvette
120 days ago
Great source to use when have questions. i didnt have to make a phone call
Louis Pedrini
120 days ago
I spoke with Karla and she was extremely helpful.
Barbara King
120 days ago
Very helpful
Michael W Criddle
121 days ago
Super easy. I had to cancel a booking and it was so quick and without hassle.
Lindsey James
124 days ago
Sunny was awesome and very quick to answer all my questions.