Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!



Tomas
Yesterday
Received all of the answers that I needed, would have liked to get a quote for the 17 people that we currently have as a private tour cost to provide to the group.
Rob Hunt
3 days ago
Milo was great!
Desiree Charlton
4 days ago
Fast
Karen Rattini
6 days ago
our port changed and wanted to verify tickets were good. support was very helpful
sharon
10 days ago
My experience was very satisfactory.
Paloma
11 days ago
Andrea was super helpful in resolving my issue!
Beth A Lindgren
13 days ago
andrea is great
David Wellbaum
14 days ago
it was what i needed
Jackie
15 days ago
Good service
Terry rieder
16 days ago
You list excursions that leave before the ship gets into ports.Your program should filter those excursions out for the itinerary that was listed
Coy
18 days ago
Excellent help and directly answered my question!
Mo
20 days ago
Very satisfied with the answers given
Daniel cavazos
20 days ago
Awesome help from Andrea
William Silver
24 days ago
Milo was extremely helpful !
Leanelle Quilloy
29 days ago
Andrea was very helpful.
Bruce Eliad
31 days ago
Lia was very helpful
David
32 days ago
Very quick and helpful.
Karen Worrall
33 days ago
Lia was fabulous :-)
Cynthia
34 days ago
The agent answered all my questions.
SHELLY SCOTT
35 days ago
Lia was very nice and very helpful.
Felisha S Lucas
35 days ago
Very helpful and easy to cancel my excursion
Stacy Bristow
38 days ago
Susana helped me with my questions & made it very simple to do. Thank you.
Raymond Wetter
39 days ago
First time using the site. Tania was prompt in answering and direct
CJ
42 days ago
Milo was very helpful and truthful. I really appreciated him.
Shaun Wright-Ritter
49 days ago
We were able to quickly and easily receive a refund when our ship was unable to make the intended port in Grand Cayman.
PATRICK Frank BEZEMER
52 days ago
As usual, your site is excellent!!!
Kim
53 days ago
I wasn't satisfied with the answers I got because I didn't find the excursion I was looking for.
Jenny
54 days ago
Great service. Thanks.
Julian Mondragon
54 days ago
All was good but the site, when I went to pay it said not found, but sent me conformation email not long after so overall really good just had me confused.
Deborah Ross
55 days ago
Love Shore Excursioneer, used many times on previous cruises. Great prices!!
Angie Ranola
60 days ago
Lia was very helpful and I got my question answered quickly.

It was easy to connect w/ the chat aupport.
Ranada Williams
60 days ago
Tania was helpful and was able to resolve the issue quickly.
Shannon
64 days ago
quick response & helped me make mu decision on what to book in amber cove
Beth
65 days ago
would have been perfect if she had answered the question for the right resort to begin with. I asked about one location and she was telling me an answer to my question for a different location.Otherwise she was pleasant and ansewred the question.
Alesia WILSON
66 days ago
Agent very helpful and calm and very patient.
Alesia WILSON
67 days ago
Agent very helpful and calm and very patient.
Thomas
70 days ago
Very fast and efficient. Thank you.
Charlie King
71 days ago
Quick and easy and my question was answered with great knowledge from the agent.
Emily Acosta
74 days ago
never any issues very accomodating
Jeff Rowe
76 days ago
Susana is Great! Handled my request effectively and efficiently.
Guest
76 days ago
Helped me with all my needs.
Guest
76 days ago
Susana is FANTASTIC. Helped me with all my needs.
Peter Brock
76 days ago
Milo answered my question perfectly.
Denise Wright
77 days ago
The agent was extremely helpful in trying to add 5 more to our excursion that the website says is no longer available. He is going to check and respond by email!
Beth lindgren
78 days ago
susana is excellent
amy
80 days ago
your service has always been top notch.
Deborah Cooke
80 days ago
I had to cancel, and they helped me with no problems
Wendy Payne
82 days ago
Love milo
Jennifer
85 days ago
Susana answered all my questions and provided me with a direct link to the tickets I could not access.
Casey Cap
87 days ago
Always quick and helpful responses. Very nice customer service as always.
mike
88 days ago
You should offer coupons as a complimentary thing.
Janet Gummelt
3 days ago
Milo answered thoroughly and quickly.
Deborah Godbolt
4 days ago
Andrea was great. Was able to chat with her twice. She was quick with the answers, professional and very helpful. She also save me $13 bucks!
Linda Murphy
5 days ago
Was worried but answered questions and satisfied..thanks Milo and Jewels
Desiree Charlton
7 days ago
The response time was fast
Sad because the date was booked
Marna Aguiar
11 days ago
Was quick to answer. Very courteous. pacient , and immediately saw the problem. Excellent!
Maria
12 days ago
Fast response
Kim Milewsky
13 days ago
The agent was wonderful. I could not find the answer to paying my excursion in full while on the website. But the agent took care of that.
Norabel
14 days ago
Because Lia was nice and answered my questions and offered her services for when I was ready to book.
Myrna Neims
15 days ago
Andrea was patient and looked up any answers she didn't immediately have. She definitely deserves a raise!
Stella Margaret Taylor
17 days ago
I wasd having a lot of difficulty with the process on this site but your agent was amazing helping me through. Her name is Lisa.
Sherry Dunnam
20 days ago
Everything was easy to book an excursion!
Shannon Heide
20 days ago
I am happy with the chat. I was not happy with the answer. I wanted a menu for el cid all inclusive. They give you a bit of information but apparently menu changes daily. I just hate the unknowns. I like to know exactly what I’m paying for.
danny
24 days ago
Super helpful agent, very competent and knowledgeable.
Leona Fontenot
27 days ago
It was fast and perfect for the things I needed to know.
Amy Bernstein
30 days ago
Got me the info need
Patty
31 days ago
She answered my question and was fast and very pleasant
Alexa Melancon
33 days ago
Lia was wonderful and really helped a lot!
Karen
33 days ago
Milo was helpful in explaining what we needed to know.
John Slade
34 days ago
It was easy to engage & recieve information & get a quick resolution.
Laura Weidner
35 days ago
Great chat, I just would prefer to prepay for these excursions and not have to deal with it when I am on vacation.
Nancy Ratliff
36 days ago
Susana was able to quickly pull up our reservation, answer my questions and help resolve my scheduling conflict.
Patty Bugner
38 days ago
Friendly and supportive
sara gardley
40 days ago
the site is super easy to navigate. Everyone is always friendly and very quick.
kim
49 days ago
The agent provided the information she could give but For my room reservation question I was referred to contact by call ,that was a but inconvenient for me .
Jane Gustafson
50 days ago
The chat person was very professional in both her knowledge and manner. My questions were answered quickly and accurately.
Lisa Thompson
52 days ago
It was very easy and I received a quick answer!
Shenese Broadus
53 days ago
Awesome Service
Alma C Pratt
54 days ago
very helpful
Julian Mondragon
54 days ago
All questions were answered quick and helpful
Bonny Bass
56 days ago
Prompt, efficient service thank you
Jane Gustafson
60 days ago
Very informative and answered my questions quickly and professionally.
Justin Basham
63 days ago
Lia was wonderful
Rebecca Martin
64 days ago
Support was prompt and helpful.
Estefany Lemus
65 days ago
I was not explaining the situation great and the agent was still pleasantly helpful. Great service.
Beverly
66 days ago
Fast
Devon Alioto
70 days ago
Lia was very courteous and prompt in responding to my questions.
armando hernandez
70 days ago
agent worked fast to find the answer
Tammy
73 days ago
She didn’t even give me a website
Janires Cosme
75 days ago
Outstanding assistance. Thanks
Jeff Rowe
76 days ago
Susana is FANTASTIC. Helped me with all my needs.
Guest
76 days ago
Solved my issue in 2 mins!
Denise Wright
76 days ago
Everything was handled quickly and exceeded my expectations!
Sonya Gilmore
76 days ago
Milo was very knowledgeable and helpful
Melissa Lynn Sisz
78 days ago
Solved my issue in 3 mins!
Shannon Mouzon
78 days ago
You state that you offer refunds and cancellations if you can't get off the boat. We were unable to get off in time due to customs. We were unable to reschedule due to our flight home and now we are being told that it is non-refundable. Why offer a non-refundable excursion when you list that you will refund if you can't get off the boat?
Mary Carol Story
80 days ago
Milo was very helpful and very knowledgeable.
Wendy Payne
82 days ago
Milo is great
Miriam Turner
82 days ago
Still not booked
Destiny Nunez
86 days ago
My issue was fix quickly and had no issues at all.
Phyllis Markham
88 days ago
Shore excursioneer always exceeds our expectations.
Jamie Truett
91 days ago
Milo is great!