Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!



★★★★★ Danny
25 days ago
“NO, the parasailing excursion was sold out”
★★★★★ Cynthia Simpson
27 days ago
“Susana was so helpful!!!! Went above and beyond. This company is awesome!”
★★★★★ Celeste Parker
28 days ago
“I got an answer the next morning”
★★★★★ Shar
29 days ago
“Thank you for the quick reponse.”
★★★★★ Simone D Williams
29 days ago
“The response was quick & it was easy to cancel my reservation”
★★★★★ Ricardo lake
30 days ago
“very straight forward and to the point”
★★★★★ Kelly Smith
32 days ago
“Lia was very polite and quickly helped me correct a problem with my original booking.”
★★★★★ Lily Fry
35 days ago
“Susana did a Wonderful job on updating our new ports for the Vista departing Galveston January 8th.”
★★★★★ Susan Kiefer
36 days ago
“Perfect service. Give Milo a raise!”
★★★★★ Kevin
41 days ago
“Got all the info I needed in a timely manner.”
★★★★★ Remie Yu
45 days ago
“So easy!”
★★★★★ Frances
46 days ago
“The individual was very patient with me on clarification very detailed I really appreciate that. I never have used ur sight before but he/she ensure me all will be just fine.”
★★★★★ Volie Schultea III
50 days ago
“great service”
★★★★★ Margaret Brown
52 days ago
“So happy to be back cruising. Missed you guys”
★★★★★ Mark Bonham
53 days ago
“Helpful and quick!”
★★★★★ Joshua Barnhardt
55 days ago
“Very helpful and extremely nice”
★★★★★ Mike
56 days ago
“My questions were answered in a timely and very friendly manner. I hope to be able to use your service once I know if my cruise will be following it's currently assigned itinerary.”
★★★★★ Amy D Napier
59 days ago
“I feel as if any money in my digital wallet should be able to be used to my choosing not just toward deposits.”
★★★★★ tasha
59 days ago
“The rep answered my question although I was hoping the answer was different. I want you guys to offer this: https://www.shoreexcursionsgroup.com/tour/horseback-riding-monkeys-sloths-and-iguanas/carohrsbckmnky”
★★★★★ Carey Stabenau
62 days ago
“Sunny was amazing!!!”
★★★★★ Karen Scullin
63 days ago
“Because she first told me how to find what I was looking for then went the extra step to snap a pic so it was perfectly clear. ”
★★★★★ Laura
68 days ago
“Excellent service. Susana was very quick to respond and offered to check other details for me. She’s terrific!”
★★★★★ Carl Boast
74 days ago
“Concise in a short time. Courteous and knowledgeable.”
★★★★★ John E Gorman
75 days ago
“Everything was great and quick !!”
★★★★★ Linda
76 days ago
“Quickly answered my question after double checking the operator's info”
★★★★★ Trevor Boyle
79 days ago
“Some of the best customer service out there. Other companies should take note.”
★★★★★ Madeline Gorski
81 days ago
“Agent very helpful. We had problems printing from your web site. Got it covered!”
★★★★★ Dave Honan
83 days ago
“Susana was able to resolve my request quickly and efficiently.”
★★★★★ Michael Ross
85 days ago
“I needed to make a change to a tour, and Susana was perfect to deal with. Making it all very easy. I look forward to using your site in the future.”
★★★★★ Angi Drew
86 days ago
“Quick response and helpful”
★★★★★ Cassandra
89 days ago
“Lia was wonderful. We appreciate all of her help. She was very helpful. The BEST!!!”
★★★★★ Barb
90 days ago
“Susana was Superb !”
★★★★★ Devon
93 days ago
“The agent was able to not only assist me, but assure me that in the future I will get the same impeccable service as I did today.”
★★★★★ DOROTHY E OLAUGHLIN
96 days ago
“Lia was just fine. I was hoping that as I was book 3 senior citizens for 3 different excursions, there might be a slight discount. Oh, well.”
★★★★★ Jon
98 days ago
“Great service! Couldn’t exactly answer my question so I’ll ask resort direct.”
★★★★★ Bill Hardeman
98 days ago
“Lia answered our question with a quick response.”
★★★★★ Donna M Moreland
103 days ago
“After chatting, agent answered all my questions. While resolving my issue.”
★★★★★ maria
105 days ago
“The agent was able to help me in every way”
★★★★★ Jean Schimcek
106 days ago
“Easy to communicate”
★★★★★ Shannon Jolley
106 days ago
“Susana was great trying to help me get the answers I need. ”
★★★★★ Shlawnda Celestine
107 days ago
“n/a”
★★★★★ Tracy
110 days ago
“The itinerary for my cruise was not showing correctly and Sunny was able to fix everything while I was on the Chart with them. We try to use Shore Excursioneer when ever we can. I have never had bad service with them.”
★★★★★ Joseph Culin
111 days ago
“Great service; we love this company!”
★★★★★ KENN HAMBY
114 days ago
“Wanted to pay all in advance. You are not able to accommodate that request..”
★★★★★ Elizabeth Potvin
116 days ago
“Very easy to use.”
★★★★★ Jason Holtsclaw
119 days ago
“Chat was quick and easy. You guys rock!”
★★★★★ Eileen Teti
119 days ago
“Everything about the chat was great.”
★★★★★ Amber Calnan
123 days ago
“Super!!!”
★★★★★ Taylor
123 days ago
“☺️”
★★★★★ Tammy McCall
125 days ago
“Fast friendly and easy ..”
★★★★★ hetvi
130 days ago
“Lia was great”
★★★★★ D.F
27 days ago
“Quick and easy response.”
★★★★★ Dr. Thomas Minotti
27 days ago
“No issues with obtaining refund.”
★★★★★ Charma Kelly
28 days ago
“Sunny was great”
★★★★★ Brad Dowling
29 days ago
“I was told I'd get an email notifying my all 3 excursions I booked would be refunded”
★★★★★ Celeste Parker
29 days ago
“waiting on an answer. they said they would email me within 24 hrs”
★★★★★ Rob Stalb
31 days ago
“Milo helped us confirm a last minute excursion the afternoon before arrival on Christmas Day. Extremely helpful!”
★★★★★ Madlin Matthews
35 days ago
“He is helping me coordinate excursion with different company’s and he is going to message me back”
★★★★★ Michelle
36 days ago
“Lia was fantastic! Friendly, helpful, and fast!”
★★★★★ Paige
39 days ago
“Quick and knowledgeable!”
★★★★★ Deb Sheldon
41 days ago
“The agent was not aware that Celebrity changed ports, she stated it will be updated in a few hours.”
★★★★★ Darren L Lindsey
45 days ago
“Very easy”
★★★★★ Margaret schreiner
49 days ago
“Great information, very helpful, quick and very good at providing the service I needed.”
★★★★★ janice M scullin
51 days ago
“To be honest I got screwed up because I didn't really know how to use PayPal.”
★★★★★ Shari Heatherly
52 days ago
“Quick & easy!”
★★★★★ Agostino purpura
54 days ago
“Honest answer
It’s a shame that company charging 143 for just 3 hrs on poverty other day passes is at least 4 hrs ”
★★★★★ Gary Hohnl
56 days ago
“Question go answered quickly.”
★★★★★ Joanne Escobar
58 days ago
“My question was answered so quickly and so professionally thank you”
★★★★★ Shonna L Whitley
59 days ago
“The support was great. The site wouldn't update my cart, so you may want to look into fixing that. Thanks.”
★★★★★ Barbara stokes
61 days ago
“Susana was quite friendly Listened well to my inquiry Gave good answers easily understood”
★★★★★ Rex Loftin
63 days ago
“Response was immediate. Acknowledge my problem and offered solution to my satsfaction.”
★★★★★ neisha
63 days ago
“customer service from the rep”
★★★★★ Lisa ibarra
68 days ago
“Very quick and efficient to resolve my issues. Shore Excurioneer is the best!”
★★★★★ Nick flynn
74 days ago
“Excellent communication and friendly, prompt and clear answers.”
★★★★★ Kenneth marchbanks
76 days ago
“Milo was very helpful and friendly. Made me want to the excursion even more”
★★★★★ Arthur Eric Wheeldon
77 days ago
“Absolutely no hassles.”
★★★★★ April
81 days ago
“The agent was very polite and quick with finding the answers to the questions I asked! 10/10 would recommend!!”
★★★★★ Casey Cap
83 days ago
“Quick and detailed response.”
★★★★★ Rebecca
84 days ago
“the date was incorrect and Sunny took care of it promptly and professionally and then she sent me the new direct link! panic hit me right away when I saw the wrong date - she made all my fears go away fast. Thank you Sunny.”
★★★★★ Bob Ward
85 days ago
“Susana was awesome....she checked with the contractor regarding our questions and took care of our concerns quickly and understandably. She did a great job and relieved some of our stress.”
★★★★★ Fran
87 days ago
“Sunny sure made my day sunny! It was the easiest cancelation I didn't want to have to make!”
★★★★★ mike
89 days ago
“Very understanding”
★★★★★ Jason
91 days ago
“Question was answered quickly, and the agent offered another option to look for the information before the website is updated. Thanks Sunny!”
★★★★★ Talva Burnette
96 days ago
“Fast and helpful service. Thank you”
★★★★★ Dennis Bell
96 days ago
“Agent was unable to answer some of my questions without checking with other people.”
★★★★★ Jean Schimcek
98 days ago
“easy to work with”
★★★★★ Lindsey Moody
101 days ago
“The time your excursion would've left and come back would've given us no time to shop. Thought the site would be in sync with cruise ship arrival. Not 2 hours after we arrived. Dissatisfied”
★★★★★ Bill Hardeman
104 days ago
“Milo was absolutely great. Helped me iin every way. Great customer service and I would highly recommend this company.”
★★★★★ Cindy Lippmann
105 days ago
“Question was answered quickly. Agent was very polite and helpful”
★★★★★ Don Baldwin
106 days ago
“Instant resolution to my request.”
★★★★★ Byron Jordan
106 days ago
“They saw that times of excursion and cruise didn't match and changed excursion for me”
★★★★★ Kathi Kelly
107 days ago
“Lia was great, exactly answered my question.”
★★★★★ sherry
110 days ago
“very prompt responses - just wish the excursion was available for 2 persons. thanks.”
★★★★★ Jennifer kay Mann
111 days ago
“Answered all questions efficiently”
★★★★★ Bill
115 days ago
“Sonny did a great job....good employee”
★★★★★ Lee
117 days ago
“Good support from great staff member. Wish anyone knew how islands and cruise lines will get back to operation. Slow process but from our experience the tour operators are begging for customers.”
★★★★★ Jason Holtsclaw
119 days ago
“Lia is awesome. Give her a raise!”
★★★★★ Brian
122 days ago
“Quick service and answers”
★★★★★ Matt Savage
123 days ago
“Susana quickly and efficiently answered my question”
★★★★★ denise
124 days ago
“very helpful”
★★★★★ Jerome
126 days ago
“Very smooth; very knowledgeable. Better than on the phone if u ask me. GREAT JOB!!!”
★★★★★ scott
130 days ago
“Lia was helpful!”