Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!

Cathy Wall
Susana was awesome!!!
James Samberson
6 days ago
Agent was clear and quick with the answers. For the site, i was not able to pull up my order myself as I did not set up an account before I booked it.
Joy Hemnes
7 days ago
Very kind and helpful
8 days ago
Most helpful and quick response to my questions
Irene Cook
13 days ago
I've never had better chat support anywhere else!
14 days ago
Susana was very helpful and did a good job.
James Helton
15 days ago
Quick and easy, thanks
18 days ago
We love y'all! We'll be back SOON!
Elizabeth Stowell
20 days ago
Milo was very helpful and I appreciate the time he took to answer my questions
24 days ago
Even thought the answer was not what I wanted, it was quick and satisfactory
jennifer burnette
24 days ago
i was a bit confused on my new cruise dates, Milo was very helpful in helping to straighten everything out
27 days ago
Milo was AWESOME! I messed up the date/year of my excursion (even with all the prompts and help!) and he quickly fixed my mistake and we are so excited! Thank you!!
Rochelle Wilson
28 days ago
Quick response, Sunny was helpful and solved the issue I was having. Made sure I was satisfied with booking.
33 days ago
Sara - thank you :-)
Stephanie Childress
34 days ago
Milo was great! Was able to see what the problem was and fix it for me. Super Helpful and friendly :)
34 days ago
Friendly and responsive
Brittany Vazquez
35 days ago
Super helpful and polite!
Lance Kaye
36 days ago
I use this website for most of my cruise excursions. I've never been disappointed. Milo was very helpful and patient.
Margaret schreiner
36 days ago
He found my file, he reported the information to me and then helped with next steps. Perfect
Ashlie K
36 days ago
Sunny is awesome & finds out the answers to each tedious question I have!!
40 days ago
very easy to change reservation date
Staci Fleming
42 days ago
I would think that in a world where cruising is being so highly scrutinized at this time that every company that works with cruise line passenger would be in contact with the cruise lines and would be working to make sure that their excursions are cruise line approved. I am disappointed to hear that this company does not know the guidelines of the cruise lines.
45 days ago
I did not get email to register...
49 days ago
50 days ago
The support was great and Milo made this an easy experience. Looking forward to booking my excursion in the future with you all!
53 days ago
Many thanks to Sara - she was excellent, friendly, and very helpful!
57 days ago
Sunny was prompt and understanding. Thank you!
59 days ago
Surprisingly easy. Very knowledgeable agent.
67 days ago
Thanks milo
70 days ago
very helpful
73 days ago
Very helpful
86 days ago
great and helpfull
Alexandria Williams
88 days ago
Sara was very helpful, thanks Sara!!
89 days ago
Sara was very easy to deal with and took care of everything fast
Stephen M Woods
98 days ago
The chatting was easy and Sunny was professional and courteous and very helpful, thx
120 days ago
Milo was very helpful and gave me the answers I was looking for in an efficient way.
139 days ago
Milo was great to work with. Made my transaction painless and easy!
153 days ago
The wrong dates were selected on two of our excursions. The dates are supposed to be January 25th and January 26th 2022
Frank Ricci
232 days ago
Excellent, no issues, very helpful. Thank you Milo.
Cabira Howard
247 days ago
It was quick and simple.
282 days ago
Milo was a great help
David Kutz
285 days ago
Milo got right on top of my request, answered my questions, gave me my options, then took care of things quickly. Thank you!
287 days ago
great customer service. and so easy to use
317 days ago
Excellent customer service as always.
329 days ago
Milo Rocks!!!
Frank Ricci
348 days ago
Diane Mattis
352 days ago
Michael Dutchuk
355 days ago
Well done...great job Milo!
356 days ago
Milo has been a great help with carnival canceling our cruises and getting our excursions moved to our new cruises
358 days ago
Milo jumped right in and helped me with my situation , I love using
Robin Burn
381 days ago
The online chat guy was able to solve the issue, fast!
4 days ago
Susana was wonderful
Anthony Hendrix
6 days ago
Sunny was very helpful and answered our every question and concern.
Tashara Christian
7 days ago
fast, convenient and nice
9 days ago
Everything Perfect! Thank you!
Kelly Bleigh
13 days ago
Milo was great!
Cynthia Bailey
15 days ago
Great Customer Service was able to answer my questions.
Robyn Jensen
16 days ago
Susana was very polite and thoroughly answered all of my questions.
19 days ago
we Need more times to take two excursions when we port from 9am-11pm
23 days ago
Answered my question quickly.
24 days ago
goo help
Edelina Dumlao
26 days ago
Thank you Sunny so much for being so patient with me
Tamra Franklin
28 days ago
Sunny was fab! Thanks!
LeAnn Dunn
31 days ago
Milo was extremely helpful and I am highly pleased and satisfied. Thank you!!!
Brandy Merrill
34 days ago
Milo was very fast and helpful with the information I needed.
Linda Ramlot
34 days ago
Hoping in the future I would have a bigger group to use ypur tour
34 days ago
Very responsive and informed
Gustavo Anzaldua
36 days ago
I could understand Milo very well. He would be in my team any day to work for me.
36 days ago
Very helpful and answered questions
David Errico
36 days ago
Excellent service and solved my problem quickly.
jackie s powers
39 days ago
Thank you for working with us through these trying travel times. Your service is appreciated more than you know!
Deborah Bilbrey
40 days ago
Milo was helpful, kind and patient!
43 days ago
Good job.
48 days ago
Thank you. It will be great using you guys again. You’ve never disappoint
Jeff moomey
49 days ago
She was fast and friendly
Ivenna I Gore
53 days ago
Excellent support and speedy adjustment made as requested.
Chase Treanor
53 days ago
agent helped me walk through the refund process
Juliette Cumberbatch
58 days ago
The support was good but they could not answer what the local vendor would do. They did promise however to get back to me with the answer as soon as possible.
Deborah Duffy
62 days ago
If the website that wants you to buy the day pass explained what was included with the 5 different options there would be no need to ask questions but yes, Sunny answered my questions fully.
Ashley Peoples
70 days ago
Super fast and answered my questions
72 days ago
Great help
sharon bradford
76 days ago
Milo was awesome! Very helpful. Your company is always so easy to work with. Thank you for the outstanding service.
Rachel Cox
87 days ago
Fast response and complete resolution to my issue on the first try!
89 days ago
she was awsome, i had alot of things messed up
89 days ago
No answer
106 days ago
Very knowledgeable and honest.
Rachel Foley
125 days ago
Milo is fantastic! Thank you
142 days ago
Had to change the date of our excursion, the person I spoke with was fast and very kind. Fixed the issues and we are all set!
163 days ago
I like the way they do business,no B.S.
Alexis Paul
239 days ago
Milo was awesome so he gets all 5's
280 days ago
Always offer great quick service.
Laura Aguilar
285 days ago
CS rep answered all my question even the stupid ones, excellent service.
Catherine Flanagan
287 days ago
everything was accomplished very simply
Sherrie Russell
302 days ago
Milo was super helpful!!
Jay Wagner
323 days ago
Milo was extremely helpful!
Audrey Marie Drake
338 days ago
I like not having to call to resolve my issue
Debbie Baker
351 days ago
Question asked and answered quu
Sherry Gates
352 days ago
Very quick with their response and very informative. They were very helpful!😊
Margaret schreiner
356 days ago
Very helpful. thanks
Lawrence Drum
357 days ago
A+ all the way.
370 days ago
This is the fastest response I have every received with online help. Thank You!
Dorothy Leigh Cruz
384 days ago
Very professional and prompt!