Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!
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4.5
★ ★ ★ ★ ★

17,792 Reviews Collected Since 2015

5 ★
 
14,761 (83%)
4 ★
 
1,844 (10%)
3 ★
 
419 (2%)
2 ★
 
591 (3%)
1 ★
 
177 (1%)
jane f Rosemount, Minnesota, US
★★★★★   
Feb/18/2026 (Today)
Customer did not leave a comment
paul w Sheffield, GB
★★★★★   
Feb/18/2026 (Today)
“she responded quickly to the questions asked”
jane Bunnell, Florida, US
★★★★★   
Feb/18/2026 (Today)
“Izzy was very informative and provided information that I was not aware of.”
lindsay Springdale, Arkansas, US
★★★★★   
Feb/17/2026 (Yesterday)
“The agent was very helpful, but the problem is with your website. It does not sort excursions for specific ship itineraries. When I enter my sailing info it gives me excursions that start before my ship docs and only offers one available time. It is not helpful to view excursions that I cannot take.”
anna US
★★★★★   
Feb/17/2026 (Yesterday)
Customer did not leave a comment
kellee f US
★★★★★   
Feb/16/2026 (2 days ago)
“I'm so pleased that we were able to answer my questions via chat because I try not to make personal calls when I'm at work. thank you”
jodi US
★★★★★   
Feb/16/2026 (2 days ago)
Customer did not leave a comment
dave m US
★★★★★   
Feb/15/2026 (3 days ago)
Customer did not leave a comment
stephane Québec, Quebec, CA
★★★★★   
Feb/15/2026 (3 days ago)
Customer did not leave a comment
benson San Pedro Sula, HN
★★★★★   
Feb/14/2026 (4 days ago)
Customer did not leave a comment
dee d Dallas, Texas, US
★★★★★   
Feb/13/2026 (5 days ago)
Customer did not leave a comment
barbara s US
★★★★★   
Feb/11/2026 (7 days ago)
Customer did not leave a comment
nicole US
★★★★★   
Feb/11/2026 (7 days ago)
Customer did not leave a comment
john m Amherst, Nova Scotia, CA
★★★★★   
Feb/11/2026 (7 days ago)
Customer did not leave a comment
nicole US
★★★★★   
Feb/10/2026 (8 days ago)
Customer did not leave a comment
maxime US
★★★★★   
Feb/10/2026 (8 days ago)
Customer did not leave a comment
alicia St Louis, Missouri, US
★★★★★   
Feb/9/2026 (9 days ago)
Customer did not leave a comment
enrique l Harlingen, Texas, US
★★★★★   
Feb/9/2026 (9 days ago)
“awesome”
janet d Long Beach, US
★★★★★   
Feb/7/2026 (11 days ago)
“Very easy to cancel excursion that I booked incorrectly”
mary Westford, US
★★★★★   
Feb/6/2026 (12 days ago)
Customer did not leave a comment
susan k San Jose, California, US
★★★★★   
Feb/6/2026 (12 days ago)
Customer did not leave a comment
becky f US
★★★★★   
Feb/4/2026 (14 days ago)
Customer did not leave a comment
isaac US
★★★★★   
Feb/3/2026 (15 days ago)
Customer did not leave a comment
eileen Chicago, Illinois, US
★★★★★   
Feb/2/2026 (16 days ago)
Customer did not leave a comment
dawn Wayne, New Jersey, US
★★★★★   
Feb/2/2026 (16 days ago)
Customer did not leave a comment
richard j US
★★★★★   
Feb/2/2026 (16 days ago)
Customer did not leave a comment
eileen Chicago, Illinois, US
★★★★★   
Feb/2/2026 (16 days ago)
Customer did not leave a comment
andrew g US
★★★★★   
Feb/1/2026 (17 days ago)
Customer did not leave a comment
kim US
★★★★★   
Jan/31/2026 (18 days ago)
Customer did not leave a comment
erica Fremont, California, US
★★★★★   
Jan/30/2026 (19 days ago)
Customer did not leave a comment
jennifer h US
★★★★★   
Jan/29/2026 (20 days ago)
Customer did not leave a comment
shelley US
★★★★★   
Jan/28/2026 (21 days ago)
Customer did not leave a comment
john g US
★★★★★   
Jan/27/2026 (22 days ago)
Customer did not leave a comment
gayle b Oklahoma City, US
★★★★★   
Jan/27/2026 (22 days ago)
Customer did not leave a comment
charles US
★★★★★   
Jan/27/2026 (22 days ago)
Customer did not leave a comment
paul s Richmond, Virginia, US
★★★★★   
Jan/26/2026 (23 days ago)
“Tania was my agent.”
aneta Edmonton, Alberta, CA
★★★★★   
Jan/26/2026 (23 days ago)
Customer did not leave a comment
john s US
★★★★★   
Jan/26/2026 (23 days ago)
Customer did not leave a comment
waan Stanwood, Michigan, US
★★★★★   
Jan/24/2026 (25 days ago)
Customer did not leave a comment
james f US
★★★★★   
Jan/24/2026 (25 days ago)
Customer did not leave a comment
scott US
★★★★★   
Jan/23/2026 (26 days ago)
Customer did not leave a comment
donna c US
★★★★★   
Jan/22/2026 (27 days ago)
Customer did not leave a comment
shirley US
★★★★★   
Jan/22/2026 (27 days ago)
Customer did not leave a comment
diane Fort Lauderdale, US
★★★★★   
Jan/22/2026 (27 days ago)
Customer did not leave a comment
sylvain Montreal, Quebec, CA
★★★★★   
Jan/22/2026 (27 days ago)
Customer did not leave a comment
gena Shallotte, US
★★★★★   
Jan/21/2026 (28 days ago)
“Quick and helpful!”
jacob h Austin, Texas, US
★★★★★   
Jan/20/2026 (29 days ago)
Customer did not leave a comment
denise m Columbus, Ohio, US
★★★★★   
Jan/20/2026 (29 days ago)
Customer did not leave a comment
sally US
★★★★★   
Jan/19/2026 (30 days ago)
“knowledgeable and effecient”
brittany US
★★★★★   
Jan/19/2026 (30 days ago)
Customer did not leave a comment
sheila g Palmyra, Pennsylvania, US
★★★★★   
Jan/19/2026 (30 days ago)
Customer did not leave a comment
julie j Miami, Florida, US
★★★★★   
Jan/19/2026 (30 days ago)
Customer did not leave a comment
heidi Lake Havasu City, US
★★★★★   
Jan/19/2026 (30 days ago)
“Tania was very quick to respond and very detailed information”
janet c US
★★★★★   
Jan/18/2026 (31 days ago)
“We have a group of at least 30 people on the Star Princess in December, and we wanted to cave tube as a group. The agent answered my questions and reassured me that I could book the entire excursion and make changes later if necessary.”
christy US
★★★★★   
Jan/18/2026 (31 days ago)
Customer did not leave a comment
gary h US
★★★★★   
Jan/18/2026 (31 days ago)
“You use to have after cruise excursions with airport drop off. More and more flights are later in the day. You now offer none.”
denise m Columbus, Ohio, US
★★★★★   
Jan/17/2026 (32 days ago)
“Very knowledgeable and was pleasant”
sue US
★★★★★   
Jan/16/2026 (33 days ago)
Customer did not leave a comment
paul US
★★★★★   
Jan/15/2026 (34 days ago)
Customer did not leave a comment
pamela a Medellín, Antioquia, CO
★★★★★   
Jan/14/2026 (35 days ago)
Customer did not leave a comment
linnaea b Saratoga Springs, US
★★★★★   
Jan/14/2026 (35 days ago)
Customer did not leave a comment
duke g US
★★★★★   
Jan/14/2026 (35 days ago)
Customer did not leave a comment
erik Plano, Texas, US
★★★★★   
Jan/13/2026 (36 days ago)
Customer did not leave a comment
jill US
★★★★★   
Jan/12/2026 (37 days ago)
“Milo was very helpful and courteous”
shelly r US
★★★★★   
Jan/12/2026 (37 days ago)
Customer did not leave a comment
carla t US
★★★★★   
Jan/12/2026 (37 days ago)
Customer did not leave a comment
jose North Richland Hills, US
★★★★★   
Jan/12/2026 (37 days ago)
Customer did not leave a comment
jon Anderson, US
★★★★★   
Jan/12/2026 (37 days ago)
Customer did not leave a comment
erika US
★★★★★   
Jan/12/2026 (37 days ago)
Customer did not leave a comment
melissa h US
★★★★★   
Jan/11/2026 (38 days ago)
Customer did not leave a comment
debbie US
★★★★★   
Jan/10/2026 (39 days ago)
Customer did not leave a comment
jodi h Ogden, Utah, US
★★★★★   
Jan/9/2026 (40 days ago)
“Great experience! Love to be able to chat online instead of calling! Thank you!”
francois CA
★★★★★   
Jan/8/2026 (41 days ago)
Customer did not leave a comment
norma g CA
★★★★★   
Jan/8/2026 (41 days ago)
Customer did not leave a comment
deborah t US
★★★★★   
Jan/8/2026 (41 days ago)
“Quick and easy resolution to my problem, only wish the cruise line was as accommodating in light of Venezuelan airspace shutdown. I will definitely use you again.”
karen s US
★★★★★   
Jan/7/2026 (42 days ago)
Customer did not leave a comment
sharla US
★★★★★   
Jan/7/2026 (42 days ago)
Customer did not leave a comment
jill h US
★★★★★   
Jan/7/2026 (42 days ago)
Customer did not leave a comment
angelia US
★★★★★   
Jan/7/2026 (42 days ago)
Customer did not leave a comment
venkata l US
★★★★★   
Jan/6/2026 (43 days ago)
Customer did not leave a comment
shanly US
★★★★★   
Jan/6/2026 (43 days ago)
Customer did not leave a comment
sara US
★★★★★   
Jan/6/2026 (43 days ago)
“I liked talking to someone and it was helpful thank you”
fernanda c MX
★★★★★   
Jan/5/2026 (44 days ago)
Customer did not leave a comment
beth US
★★★★★   
Jan/5/2026 (44 days ago)
“Couldn't provide me an answer. I will figure it out on my own.”
beli US
★★★★★   
Jan/5/2026 (44 days ago)
Customer did not leave a comment
craig w US
★★★★★   
Jan/5/2026 (44 days ago)
“Andrea tried to assist as best she could with info she was given...”
pam w US
★★★★★   
Jan/5/2026 (44 days ago)
Customer did not leave a comment
andrea CA
★★★★★   
Jan/4/2026 (45 days ago)
Customer did not leave a comment
mike US
★★★★★   
Jan/2/2026 (47 days ago)
Customer did not leave a comment
kristi US
★★★★★   
Jan/2/2026 (47 days ago)
“Tania was very helpful and answered my questions promptly.”
maureen US
★★★★★   
Jan/2/2026 (47 days ago)
Customer did not leave a comment
john US
★★★★★   
Jan/1/2026 (48 days ago)
“Izzy provided the information that helped me with my confusion on booking. Very helpful and professional.”
will c US
★★★★★   
Jan/1/2026 (48 days ago)
Customer did not leave a comment
venkata l US
★★★★★   
Dec/31/2025 (49 days ago)
Customer did not leave a comment
steven w New York, New York, US
★★★★★   
Dec/31/2025 (49 days ago)
“The operator was polite, helpful and efficient: a tri-fecta!”
dea US
★★★★★   
Dec/31/2025 (49 days ago)
“Absolutely wonderful experience! I will be back on to book once I discuss this with my husband.”
johnny US
★★★★★   
Dec/30/2025 (50 days ago)
Customer did not leave a comment
jim Carbondale, Colorado, US
★★★★★   
Dec/30/2025 (50 days ago)
Customer did not leave a comment
joshua h Luling, Louisiana, US
★★★★★   
Dec/29/2025 (51 days ago)
Customer did not leave a comment
robin US
★★★★★   
Dec/29/2025 (51 days ago)
Customer did not leave a comment