Terms and Conditions
All shore excursions offered by Shore Excursioneer (herein defined as SEE) are based on good faith and trust between SEE staff, vendor, and client.
Descriptions of excursions published by SEE are elaborated either directly by the vendor of SEE. If elaborated by SEE, authorization of the vendor was required prior to publishing. If your excursion does not reflect the description of SEE or in case of a complaint, the issue must be addressed/resolved with the local operator while you are on site. SEE may not be held responsible after the fact. For possible changes to a tour itinerary, vehicle, time, etc., please read below.
If you have questions about the meeting times, local times, meeting locations, etc., you must contact SEE before your cruise sailing departure. If your cruise ship makes a change to its itinerary or schedule in port, please try to contact SEE immediately, we will try to re-accommodate your excursion or/and departure time.
Client's bookings may not be confirmed until an agreement to the statements above and agree to these terms and conditions. The client's booking may not be confirmed until the vendor confirms availability. Once availability is confirmed you will receive your electronic ticket by email (the email address you provide in the booking process).
If your cruise ship does not visit the port of call or makes other changes that do not allow you to attend the booked excursion, SEE will guarantee a full refund. All changes must be communicated to SEE as soon as possible, no later than 14 working days after your booked excursion date. Please do NOT open a dispute or claim with PayPal for a simple refund process as you may be charged up to $80.00 in fees by the payment company or similar, it is much better to just contact us and we take care of you.
SEE reserves the right to make changes to any of the published excursions without prior notice. These may be due to changes required by the vendor or quality or safety improvements. Some excursion pictures shown on our websites may be for informational purposes only and do not apply to a certain excursion.
The vendor reserves the right to make changes to the itinerary, content, timing, etc., of the excursion at any time. Please keep in mind that these changes may be due to safety concerns due to weather, client's condition, change in timings, etc., and will be made with your safety and well-being in mind. Any and all of those changes if agreed or if changes take place during the excursion, possible refunds must be negotiated with the local operator. SEE does not provide any refund in this situation.
It is possible that the vendor needs to make a change regarding equipment/vehicle availability, failure, etc. In this case please do not take the excursion if you do not agree to the change, otherwise, if you participate in the excursion, no refund will be granted. Any issues in this regard need to be communicated to SEE as soon as possible and no later than 14 days after your excursion date.
If the vendor decides to cancel the excursion due to weather conditions or similar, a full refund is granted to the client. The client must contact SEE within 14 working days of the excursion in order to qualify for a possible refund. If participants decide not to participate in an excursion or to abandon an excursion due to weather conditions, no refund will be granted.
If the client fails to show up at the designated meeting location and time, no refund will be granted. If the client decides to abandon the tour at a certain time, no refund will be granted and the client is responsible for their own transportation back to the ship or next tour location, at the client's expense.
In regards to a deposit or full payment refund for a client with a medical issue that prevents them from participating safely, the client must be present for the excursion and the operator determines the client may not participate - ears unable to clear for diving, body too large to fit into equipment, etc. This applies to the individual only and not the remainder of the group. The client must notify SEE within 14 business days after their excursion date to request a refund. SEE will verify the medical issue with the tour operator. The client may also email SEE a copy of a note from the ship's doctor due to illness.
SEE is responsible to grant a refund (minus the below-specified processing fees) if a certain excursion is canceled prior to the time specified in the excursion-specific cancellation policy. Additional charges may apply if canceled later than the indicated time frame as vendors have limited capacity and will not be able to fill your space after this time. All cancellations, partial cancellations, and refunds made after 55 days of booking are subject to a PayPal processing fee of approximately 5% (applied to online booking payment only) as determined and automatically applied by PayPal. Cancellations made within the 55 days time frame of booking are not subject to any fees.
All cancellations must be sent by email to firstname.lastname@example.org, using the same email registered during the booking process.
Chargebacks that are decided in favor of SEE may be subject to an administration processing fee of $50.00, charged to the client's credit card (unauthorized chargeback).
Any promotions or coupon discounts published or offered are not valid with other promotions. If you cancel your excursion, your coupon will be invalid. Payment for the noted excursion must be in place for more than 180 days or the coupon will be invalid. Coupons are valid for deposit only not balance amounts. Coupons are valid for one year from issue and are not refundable, transferable, and have no cash value. Any unused portion will be invalid and cannot be carried over to another booking. The coupon is invalid if the excursion is not completed for any reason. The coupon cannot be combined. If your coupon is deemed invalid, the excursion reverts back to the full price.
Please take note that the ship's staff, agents or managers are not authorized to change or cancel any excursion booked with SEE. SEE's excursions are independent of the cruise ship excursions and if one or more, or similar excursions are canceled by the ship it does not mean that SEE's excursion is canceled. You will be required to meet the vendor at the agreed excursion meeting location to see if your excursion is canceled.
Refunds can only be processed if a valid credit card or bank account is linked to the PayPal account.
Any group rates provided by SEE are based on the number of participants of the quote, no refunds will be available if less than the number of participants agreed to participate in the excursion. If part of a group cancels and a discount was applied to a specific number of group members, the discount will be lost and deducted from the refunded cancellations.
If one or more participants in your party have limited mobility conditions, please let us know so we can try to make the necessary arrangements for participation. If SEE is not informed of any of these or similar conditions, we cannot guarantee participation or satisfaction and therefore do not grant any refund.
Each client is responsible for verifying the excursion's minimum age requirement, restrictions, etc. If one or more of these requirements or restrictions are not fulfilled, no refund will be granted if participation is denied on-site by the vendor. These conditions and restrictions are designed for your safety and well-being and many times are part of local legal and/or insurance and/or certification or similar requirements.
SEE is acting as a booking agent and therefore is not responsible for any loss, damage, injury, costs, or delays resulting from your use of tour services. If any of the above issues occurred on your excursion you will be required to contact your excursion vendor for any responsibility or claim issues. Although we intend to only offer safe excursions provided by professional vendors, any accident or loss of belongings may occur. We recommend following the vendor's rules, regulations, and recommendations. Any lost belongings are sometimes difficult to retrieve after your excursion; we recommend checking after each excursion location and excursion for your belongings. The vendor reserves the right to apply charges for any excursion equipment lost or damaged if rules, regulations, or recommendations are not properly followed. For any of these issues, SEE will refer directly to the vendor for follow-up.
Prices shown on the SEE website are in United States Dollars. If purchased in another currency, SEE is not responsible for the currency exchange rate applied by the payment processing company or companies. SEE reserves the right to change the price of an excursion at any time. Any bookings processed/confirmed before a price change will be respected their price at the time of booking with the exception of third-party service provider price increases to a local operator. SEE reserves the right to eliminate saved shopping cart items (not paid excursions), in case of a price increase.
The 115% Difference Guarantee works like this - we will issue a coupon to be used for a future excursion booking deposit only under these conditions: Once you have booked your excursion and find it at a lower price you have a maximum of 48 hours after booking the excursion with SEE to contact us via email at email@example.com to request. The lower rate you find must be publicly advertised and available to the general public view. This excludes membership programs, corporate discounts or rates, group/charter, incentive or rewards programs, prices obtained via auction or similar, or prices connected to a coupon or other promotions that are ineligible. You must include the link to the publicly advertised price in your request. The excursion must be exactly the same including but not limited to duration, departure time, content, inclusions, time of year pricing, etc. If you cancel your excursion, your coupon will be invalid. Payment for the noted excursion must be in place for more than 180 days or the coupon will be invalid. Coupons are valid for one year from issue and are not refundable, transferable, and have no cash value. Any unused portion will be invalid and cannot be carried over to another booking. The coupon is invalid if the excursion is not completed for any reason. The coupon cannot be combined with any other promotion, coupon, discount, etc. If your coupon is deemed invalid, the excursion reverts back to the full price. Shore Excursioneer reserves the right to modify, restrict and/or discontinue availability to any person, at any time, for any reason, and without prior notice.
We offer the Lowest Price Guarantee on most excursions (those marked with a green seal under the pricing). If you find the same excursion at a lower price, we will match the price although the following conditions do apply: Requests must be sent via email to firstname.lastname@example.org. The request must be made before the booking is made. The lower price found must be publicly advertised and available to the general public view. This excludes membership programs, corporate discounts or rates, group/charter, incentive or rewards programs, prices obtained via auction or similar, or prices connected to a coupon or other promotions that are ineligible. You must include the link to the publicly advertised price in your request. The excursion must be exactly the same including but not limited to duration, departure time, content, inclusions, time of year pricing, etc. Shore Excursioneer reserves the right to modify, restrict and/or discontinue availability to any person, at any time, for any reason, and without prior notice.
The client has read these terms and conditions and agrees with them.